Like new adventures of the two dogs around the Fuso Szulc.
Or about the beauty of the spring in Mexico.
But these days are totally dominated by the fact that the modem of the Motosat Datastorm Satellite System has dropped its most important setting.
Isolating the ambitious photographer and cutting him off from the world.
Making him idle because work cannot be performed anymore.
Fortunately, less than a mile away American friends have their holiday houses and happen to be present.
They have also a Motosat Datastorm Satellite System although with a fixed disk.
So, once a day a visit is paid and e-mails are sent and received and the blog published.
Short visits, as the hospitality cannot be stretched too much.
Who knows how long this situation will continue.
Of course there is communication by e-mail with the Motosat Datastorm Satellite System help desk.
A guy called Mitch Collins.
But of course from Friday afternoon until Monday morning Motosat Datastorm Satellite System help desk in Salt Lake City closes their service and fixing the problem gets on hold.
Last message from Salt Lake City was:
Michel,
The modem has decommissioned itself for whatever reason. Try and go through the "commissioning" process that I sent you yesterday.
Thanks,
Mitch Collins
As of Friday many hours have been spent trying to commission the modem again.
For this the server of Motosat Datastorm has to be accessed where registration and commissioning takes place.
One would think that this could be a simple procedure.
It is not.
Read for example the explanation we find in the manual:
- If you get through the authenticating terminal and you get the option to proceed to the next screen you will first get asked if it is okay to be redirected to another ‘secure’ site. If when trying to load this site you get an error, it could be because of a few different things on the customer’s computer: Are they using something other than Internet Explorer 6 (IE6) or Firefox 2.0? If so they will need to download either of those programs to be able to get to the final pages. Hughes officially will only support those two browsers, if the customer has IE7 it will defiantly not work. Another problem could be some sort of firewall setting or Virus program like Norton or MacAfee, Disable these programs and run it again to see if you can get through. If not then check the customer’s settings for their browser, make sure their security and privacy settings are at least set to medium if not temporary set to low.
- If not one of the above issues, then make sure the customers computer is set to automatically detect DHCP. If the computer is hard coded, make sure they have an appropriate value put in for their Default Gateway. Without a Default gateway, the computer will not be able to access this site.
- Another problem could be the server itself, check NOC reports for possible Vision outages either on the whole server or just the satellite you are on.
Already this text makes a sane person tear the hair from the head.
But it has been tried anyway but it simply doesn’t work.
Each time eventually the message appears:
All possibilities have been tried.
Different browsers.
Apple and PC computers.
With and without encryptions.
With and without Firewalls.
To no avail.
This has resulted in having reached a level of the bad mood.
Of feeling pissed off.
This modem is less than two years old.
To start changing settings by itself.
And next Motosat makes it extremely difficult to put the settings back.
All this for $ 8.000 to buy and $ 80 monthly to use.
What is a simple customer of Motosat supposed to do?
Most installers of a Motosat Datastorm Satellite System are guys in a van who go from place to place to install.
It is a wild business with no fixed prices.
The installer getting a part of the costs of the system and part of the monthly subscription fee.
There is a website of Datastorm users.
Where they report their problems and sometimes the solutions they found are explained.
On this website more could be found about the situation the Fuso Szulc is in these days.
But not having Internet, the website cannot be visited and researched for possible answers.
Maybe there are loyal and fervent blog readers who are prepared to give a little help?
By visiting the Datastorm Users website and look for answers?
These are the two issues:
1/
The HN7000S modem changes its settings by itself.
2/
The HN7000S modem decommissioned itself.
The SatID needs to be registered at Motosat’s server again.
The website is:
http://www.datastormusers.com/
Without Internet, without communication and most importantly without the possibility to do the work, a dark depressing cloud has engulfed existence.
Of course one could see the new opportunities that make this unpleasant and depressing situation possible.
Like relaxing now.
To go sunbathing.
To read more.
Or to go count the grains of sand on the beach.
And the fish in the sea.
But life in this particular case is not lived for nonsense.
To entertain pleasantly the days of life away.
No decadency is tolerated because the passion for art dominates everything.
This is why a Mayday is send out.
Help to solve this desperate situation.
Send answers you find on www.datastormusers.com and become responsible for sunshine and happiness.
.
No comments:
Post a Comment