Running for rescue

After 5 days of wrestling with the modem of the Datastorm Satellite System a dead end street is reached.
Even the manager of the helpdesk of Motosat, Mitch Collins, is giving up.

Michel,

At this point I have to turn you over to Ground Control, please continue troubleshooting with them as they are your ISP.
( if it was MotoSAT I would suggest RFing the modem and recommisioning it with the proper information)

Sorry I could not be of more assistance.

Thanks,

Mitch Collins

Meanwhile a contact is made with a man called J Kucera.
He has a shop in Los Cabos, about a two hours drive from the rancho.
From the neighbour and good friend, he got to know of the trouble and wrote:

Michel, regarding your problems with HughesNet, you say that you have a MotoSat so I am assuming you are using this in an RV. I am not familiar with the MotoSat but I am well versed in the HughesNet. It would be best if you bring my in the HughesNet modem and power supply; your account information, nothing else (but your account number, name on account, address and telephone number used, and most importantly, the SAN and PIN). If the system has been decommissioned, this is usually due to account problems, mainly payment issues, or if your account was used for another modem and recomissioned using that second modem, or if you were unable to obtain a adequate signal they shut off your account since you were causing issues to the satellite, or you had a bad virus on your computer and Hughes shut down your service in order to protect their other clients. If you can bring me in the needed items I can find out what is going on for you.

J Kucera_Los Cabos A/V S.A. de C.V._Carr. Transp. KM #4, Plaza Juan Diego, Local #4_Col. El Tezal_Cabo San Lucas, BCS 23410

Today with the borrowed Ford Expedition from Gumaro Gonzalez a trip will be made to the shop of J Kucera.
Together with the Hughes HN 7000S modem that has been taken out from its location in the Fuso Szulc.

A new step in the ongoing saga.



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