Saturday, September 4, 2010

Wishy washy Wizzair

Some time ago the story was told how a flight of the airline Wizzair between the city of Eindhoven in the Netherlands and the city of Katowice in Poland was delayed for over three hours.

It was also told that in Europe legislation is forcing airlines to pay compensation in such a case.
€ 250 / $ 319

A later posting informed about how Wizzair was approached and what was their response.
Refusing to pay claiming “exceptional circumstances”.
For them the exceptional circumstance was that the Airbus plane broke down while the European Court has decided that technical problems with planes are not “exceptional circumstances”.
In other words, Wizzair simply doesn’t want to pay.

This they wrote:

Dear Mr. Szulc Krzyzanowski.

Thank you for your response. Please be informed that the flight W6 128 Eindoven-Katowice was departed with a 3-hour 5-minute delay on 20 August, 2010.

We would like to reiterate that the delay was outside of our control and our standpoint is not changed, we are not obliged to pay 250 EUR compensation.

In consideration of delay we would like to offer you 20 EUR reservation credit note, which is available within one year to make new booking with Wizz Air.

Best regards,

Anita Oláh
Wizz Air Customer Relations Hungary

It is a rather slalom like strategy Wizzair performs in this matter.
They admit their plane had a delay of over three hours.
But that this is not their responsibility.
While they offer to compensate with € 20 / $ 25

So, a new message was send to Wizzair as a response to their latest.

Dear Anita Oláh,

Thank you for your response.
It is clear: Wizzair remains in denial of European legislation.

I will now hand over this matter to my legal representatives.
At short notice you will hear from them.

Kind regards,

M. Szulc Krzyzanowski

In Europe are several companies that handle these matters for travelers for a fee.
Their lawyers approach the naughty airline and make them pay.
Willingly or by legal force.
This now will happen with Wizzair.
The company EUclaim has accepted the claim and is now going after Wizzair.


If suffered delays of over three hours in Europe, go to:


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